Information
At Gemcreations Gift Shop, we understand that sometimes returns are necessary. This Refund Policy outlines the terms and conditions for returns and refunds to ensure a smooth and satisfactory experience.
Frequently asked questions
Here you'll find answers to common questions about our refund policy. If you have any other queries, please don't hesitate to contact us directly.
What is the typical timeframe for returning an item for a refund?
Please contact us as soon as possible if you wish to request a refund on an item.
What condition should the item be in for a refund to be accepted?
To be eligible for a refund, we require pictures to assess the issue with the product, and a brief outline of the problem with the product
How should I request a refund?
To request a refund, you can either e-mail us directly or submit a request through the form on our Contact page.
Are there any items that can't be refunded?
At Gemcreations Gift Shop, we strive to ensure your satisfaction with every purchase. Currently, there are no items that cannot be refunded, subject to the terms outlined in this policy.
How long does it take to process a refund?
We aim to process refunds as quickly as possible. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow a few business days for the refund to reflect in your account, depending on your bank or card issuer.
What if my refund is rejected?
If your refund request is rejected, we will provide you with a detailed explanation of the reason for the rejection. This could be due to reasons such as the item not meeting the required condition for return, or the return falling outside the specified timeframe. We are always open to discussing the situation and finding a mutually agreeable solution.
Can I exchange an item instead of getting a refund?
This may not always be possible due to the uniqueness of some of our goods
Who is responsible for the return shipping costs?
The customer is generally responsible for return shipping costs. However, if the return is due to a defective product or an error on our part, we will gladly cover the return shipping costs if you are inside the UK. Please contact us to arrange the return in such cases.
Terms and conditions can be altered as we see fit
Need More Help?
If you have questions or need further assistance with your return or refund, our friendly customer support team is here to help. Contact us today and let us assist you!